30-Day Money-Back Guarantee & Risk-Free Promise
We offer a 30-day money-back guarantee on all single purchases and all initial subscription orders, so you can try GRNS completely risk-free. If you're not satisfied, simply contact us within 30 days of receiving your item to request a return — no questions asked.
Please note: subscription renewals are not eligible for refunds *unless they fall under damaged and issues as categorised below. A renewal refers to any automatic follow-up order that occurs after your initial subscription. Once a renewal is processed, your GRNS is packed and dispatched promptly to ensure you never miss a day — making it difficult to pause or reverse the process in time. Because of this, we’re only able to extend our risk-free guarantee to the initial purchase on subscription orders only.
To be eligible for a return, you will need the receipt or proof of purchase.
To start a return, you can contact us at info@grns.com.au.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@grns.com.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@grns.com.au.
